Built by Experts.
Driven by Automation.

Our executive team brings together decades of MSP, IT operations, and automation experience to help your business scale smarter, not harder.

Executive Leadership Team

At Raven Automation, leadership means more than titles. It’s about ownership, trust, and delivering results. We’re guided by our Core Values—Build Trust, Make It Better, Always Curious, Every Problem Has a Solution, and Take Ownership. These aren’t just posters on the wall—they’re how we show up every day for our clients, our team, and each other.

Karl Bickmore

CEO

Karl brings decades of leadership experience in the MSP and IT services space, with a passion for driving innovation through automation. As CEO of Raven Automation, he focuses on strategic growth, partner success, and delivering measurable business outcomes for MSPs through intelligent automation.

Shawn Brown

President

Shawn leads Raven Automation with a focus on helping MSPs scale through strategic, ROI-driven automation. With 25+ years in IT and business leadership, he’s passionate about building the right partnerships, creating vision, and turning process challenges into growth opportunities.

Randy Crockett

CFO

Randy oversees the financial strategy and operations at Raven Automation, ensuring the company scales efficiently and sustainably. With a strong background in finance and technology services, he brings clarity to complex decisions and helps drive growth through data-informed planning.

Jared Brantley

Chief Automation Officer

Jared is an IT automation expert with over a decade of experience designing scalable, long-term solutions for MSPs. Known for his client-focused mindset and deep RPA expertise, he’s passionate about solving recurring challenges through smart, sustainable automation that drives real business value.

Built by Experts. Driven by Automation.