Description
Automatically link the right asset to every service request.
Ensure accurate device tracking and faster resolution times with Raven Automation’s Assign Asset/Configuration Items workflow. This automation identifies the correct asset or configuration item based on the ticket contact and attaches it directly to the ticket—eliminating manual errors and saving valuable technician time.
By keeping asset associations consistent and up to date, your team can provide more effective support and maintain clean, reliable data across your PSA.
Key Benefits:
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Automatically assigns the correct asset or config item
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Improves accuracy of device-to-ticket associations
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Speeds up diagnostics and resolution
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Reduces manual effort and errors
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Enhances reporting and documentation quality
