Description
Automate ticket assignment for faster response and balanced workloads.
Eliminate the bottlenecks of manual dispatching with Raven Automation’s Ticket Dispatch workflow. This automation continuously monitors technician workloads and automatically assigns new tickets to the resource with the fewest open tickets—ensuring quick response times and balanced team capacity.
When paired with our Sentiment Analysis and Ticket Categorization workflows, this becomes part of a fully automated triage and dispatch system that dramatically improves service desk efficiency.
Key Benefits:
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Automated ticket assignment based on workload
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Faster response and resolution times
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Optimized technician utilization
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Seamless integration with other triage automations
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Reduces human error and improves consistency
